SHOP WITH CONFIDENCE
All of our products are elegant and well-made. As most of our products are handmade, please be prepared to accept some imperfections and variations in the product. All product dimensions listed are approximate.
PRICES AND DISCOUNTS
Our prices are in US dollars (USD).
We accept Visa, MasterCard, Discover, Google Pay and Amazon Pay.
I HAVE ENTERED AN INCORRECT ADDRESS, WHAT DO I DO NOW?
Reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at email@example.com. If the given address is wrong, we can change the address to the correct one within 24 hours. Include "Wrong Address" in the email title. We WILL NOT provide a refund after 24 hours of incorrect submission.
SHIPPING + DELIVERY
We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.
Please allow 4-7 days production time for your order to ship out. Average shipping times are 15-21 days based on location. If you'd like to request expedited shipping beyond what we offer, please contact us PRIOR to making the order. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business, please email us at firstname.lastname@example.org. You will not be charged for any items that are not shipped; back-ordered items are charged once they have been dispatched. Delivery service is to your door. Delivery does not include unpacking or assembly.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Some of our suppliers are outside the United States. Items sent back to us without first requesting a return will not be accepted.
To start a return, you can contact us through our form, message chat or email us at email@example.com. If your return is accepted, we’ll send you instructions on how and where to send your package within 7 days of your inquiry. Items sent back to us without first requesting a return will not be accepted.
PLEASE NOTE: The customer is responsible for the cost of return shipping. Please consider as several of our suppliers are OUTSIDE of the United States including China and India.
If an item arrives damaged, you must notify us within 48 hours of receipt, so we can work with you to arrange a return, replacement, refund, or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please get in touch with us should you ever refuse a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.
PRIVACY AND SECURITY
We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion, we will send you targeted marketing information or special product offers. In every marketing email, you will have the option to unsubscribe and avoid receiving future emails from us.