Shipping Policy

We want you to know what to expect before you place your order.

Veils Galore offers products from a variety of suppliers and fulfillment locations, so production and delivery times can vary by product, destination, and shipping method.

Please review the shipping information shown on the individual product page before placing your order.

If you have a specific wedding date or deadline, we strongly recommend contacting us before ordering so we can help you determine whether the timing is appropriate.

Order Confirmation

After you place your order, you will receive an order confirmation email.

• Your order confirmation means that we have received your order and are beginning the processing process.
• For some products, we may need to confirm availability with our supplier before the order can move into fulfillment.
• If an item becomes unavailable or we are unable to fulfill your order, we will contact you as soon as possible and, where appropriate, issue a refund for the unavailable item.

Processing & Production Time

Processing time is the time required to prepare your order before it ships.

Some products are ready to ship relatively quickly, while other products may be made to order.

Processing time and shipping time are two separate things.

For example, a product may require several business days to be prepared before it is handed to the shipping carrier.

Please check the individual product listing for the most accurate information available for that item.

Delivery Times

Delivery times vary depending on the product, shipping destination, fulfillment location, and shipping method.

Some products may arrive within approximately 4–13 business days when an appropriate faster-shipping option is available.

Other products may require substantially longer delivery times, with some international orders taking approximately 24–48 business days.

These timeframes are estimates rather than guaranteed delivery dates.

International shipments can also be affected by customs processing, carrier delays, weather, holidays, and other circumstances outside our control.

For this reason, we strongly recommend ordering well in advance of your wedding or event.

Have a specific deadline?

If you are ordering for a wedding, event, or other date-specific occasion, please contact us before placing your order.

Send us:

• The product name
• The variant or color you want
• Your destination
• The date you need the item

We'll let you know whether we believe the timing is realistic.

We would rather tell you honestly that a particular item may not arrive in time than have you place an order based on an assumption.

Tracking Information

When tracking information becomes available, we will send it to the email address provided with your order.

Tracking may take some time to become active after a shipping label is created.

If you have not received tracking information within 7 business days of placing your order, please contact us at veilsgalore@gmail.com and include your order number.

International Shipping

Some Veils Galore products are shipped internationally.

International delivery times can vary significantly depending on the destination and customs processing.

Customers may be responsible for customs duties, import taxes, or other fees charged by their country unless otherwise stated at checkout.

These charges are determined by the destination country and are outside of Veils Galore's control.

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delays caused by incorrect or incomplete shipping information provided by the customer.

Shipping Delays

Estimated delivery dates are provided as estimates and are not guaranteed.

Shipping delays can occur because of:

• Customs processing
• Carrier delays
• Weather
• Holidays
• High shipping volumes
• Incorrect or incomplete addresses
• International transportation delays
• Circumstances outside the control of Veils Galore or our fulfillment partners

If tracking shows that a package is still moving through the carrier's network, please allow additional time for delivery.

If you believe your package has been lost or there has been an unusual delivery issue, contact us and we'll help you determine the next steps.

Cancellations

You may request cancellation within 12 hours of placing your order.

After 12 hours, cancellation may no longer be possible because your order may have entered processing or production.

If your order has already entered production or shipped, we may be unable to cancel it.

To request a cancellation, email veilsgalore@gmail.com as soon as possible and include your order number.

Please note that a cancellation request is not automatically a cancellation. We will confirm whether the order can still be canceled.

Refunds & Returns

Veils Galore does not offer general returns for change of mind, buyer's remorse, incorrect selections, wedding cancellations, or choosing a different style after purchase, except where otherwise required by applicable law.

If your order arrives damaged, defective, materially different from the product description, or you receive the wrong item, please contact us.

For complete information, please review our Refund & Return Policy.

Personalized Digital Products

Some Veils Galore products are delivered digitally rather than shipped physically.

Personalized digital products, such as custom songs, do not require physical shipping.

The product page for a digital item will provide information about how and when the finished digital product will be delivered.

Please make sure your email address is correct when ordering a digital product, as delivery may be made electronically.

Multiple Items in One Order

If your order contains products that are fulfilled from different locations or have different processing times, your items may arrive in separate packages and at different times.

You may therefore receive more than one tracking number for a single order.

This does not necessarily mean that an item is missing.

If you're unsure about the status of an item in your order, contact us at veilsgalore@gmail.com and we'll be happy to help.

Questions About Shipping?

If you are concerned about delivery time or need an item by a specific date, please contact us before ordering.

Email us at:

veilsgalore@gmail.com

Please include the product name, variant, destination, and date you need the item.

We'll do our best to give you an honest answer about whether the timing is realistic.

For wedding orders, we strongly recommend ordering early rather than relying on an estimated delivery date close to your wedding.