FAQ's
SHOP WITH CONFIDENCE
All of our products are elegant and well-made. As most of our products are handmade, please be prepared to accept some imperfections and variations in the product. All product dimensions listed are approximate.
PRICES AND DISCOUNTS
Our prices are in US dollars (USD).
PAYMENT METHODS
We accept Visa, MasterCard, and American Express. We accept all payments accepted by AliPay. If you would like to apply for net billing terms, please contact your sales rep for a credit application.
I HAVE ENTERED AN INCORRECT ADDRESS, WHAT DO I DO NOW?
Reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at veils.galore@veilsgalore.com. If the given address is wrong, we can change the address to the correct one within 24 hours. We WILL NOT provide a refund after 24 hours of incorrect submission.
SHIPPING + DELIVERY
We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.
Please allow 4-7 days production time for your order to ship out. Average shipping times are 15-21 days based on location. If you'd like to request expedited shipping, please contact us prior to making the order. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business, please email us at veils.galore@veilsgalore.com. You will not be charged for any items that are not shipped; back-ordered items are charged once they have been dispatched. Delivery service is to your door. Delivery does not include unpacking or assembly.
RETURN
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense; You must contact the store before returning any goods. Goods returned without prior authorization will be refused. Merchandise that is pre-approved to be returned must be returned in original, undamaged condition and in its original packaging and at the cost of the sender, including both shipping charges and any brokerage or duty that is applicable. Upon approval for a return, Customer Service will issue an RMA (Returned Merchandise Authorization) form via fax or email. This RMA form must accompany the returned merchandise, and the RMA number must be written clearly on the outside of any packages. Returns that arrive without the appropriate RMA documentation will be refused. In circumstances where an item is approved for return after 7 days from receipt, a restocking fee may be charged. Orders paid for by credit card will be refunded as a credit onto the original credit card used for payment. If any of this is unclear, please feel free to contact customer service before placing your order.
DAMAGED GOODS
If an item arrives damaged, you must notify us within 48 hours of receipt, so we can work with you to arrange a return, replacement, refund, or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please get in touch with your sales rep should you ever refuse a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.
PRIVACY AND SECURITY
We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion, we will send you targeted marketing information or special product offers. In every marketing email, you will have the option to unsubscribe and avoid receiving future emails from us.
All of our products are elegant and well-made. As most of our products are handmade, please be prepared to accept some imperfections and variations in the product. All product dimensions listed are approximate.
PRICES AND DISCOUNTS
Our prices are in US dollars (USD).
PAYMENT METHODS
We accept Visa, MasterCard, and American Express. We accept all payments accepted by AliPay. If you would like to apply for net billing terms, please contact your sales rep for a credit application.
I HAVE ENTERED AN INCORRECT ADDRESS, WHAT DO I DO NOW?
Reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at veils.galore@veilsgalore.com. If the given address is wrong, we can change the address to the correct one within 24 hours. We WILL NOT provide a refund after 24 hours of incorrect submission.
SHIPPING + DELIVERY
We will select the best carrier and method of shipping based on the size and weight of the products you order. Product minimums will be in effect on certain items.
Please allow 4-7 days production time for your order to ship out. Average shipping times are 15-21 days based on location. If you'd like to request expedited shipping, please contact us prior to making the order. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't have a tracking number after 7 business, please email us at veils.galore@veilsgalore.com. You will not be charged for any items that are not shipped; back-ordered items are charged once they have been dispatched. Delivery service is to your door. Delivery does not include unpacking or assembly.
RETURN
We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense; You must contact the store before returning any goods. Goods returned without prior authorization will be refused. Merchandise that is pre-approved to be returned must be returned in original, undamaged condition and in its original packaging and at the cost of the sender, including both shipping charges and any brokerage or duty that is applicable. Upon approval for a return, Customer Service will issue an RMA (Returned Merchandise Authorization) form via fax or email. This RMA form must accompany the returned merchandise, and the RMA number must be written clearly on the outside of any packages. Returns that arrive without the appropriate RMA documentation will be refused. In circumstances where an item is approved for return after 7 days from receipt, a restocking fee may be charged. Orders paid for by credit card will be refunded as a credit onto the original credit card used for payment. If any of this is unclear, please feel free to contact customer service before placing your order.
DAMAGED GOODS
If an item arrives damaged, you must notify us within 48 hours of receipt, so we can work with you to arrange a return, replacement, refund, or credit. If there is obvious damage to the package upon delivery, please note the condition of the package on the waybill or refuse the delivery altogether. Please get in touch with your sales rep should you ever refuse a shipment. Once goods are in your possession for more than 48 hours, we cannot accept any claims for damage.
PRIVACY AND SECURITY
We are committed to respecting your privacy. We do not sell or disclose our customer information to other sources. During a sales transaction, your credit card information, if submitted, is never stored. Any information we collect from you is solely for the processing of your order. If you choose to sign up for our mailing list, on occasion, we will send you targeted marketing information or special product offers. In every marketing email, you will have the option to unsubscribe and avoid receiving future emails from us.