Refund & Return Policy

At Veils Galore, we want you to love your veil and feel confident ordering from us.

Because many of our veils are made to order and shipped internationally, we do not offer general returns for change of mind or buyer's remorse.

Please carefully review the product photos, measurements, color, materials, description, and shipping information before placing your order.

If you're unsure about which veil is right for you, please contact us before ordering. We're happy to answer questions and help you make your selection.

Returns

Unless otherwise required by applicable law, we do not accept returns for:

• Change of mind or buyer's remorse
• Deciding you prefer a different style after receiving your veil
• Ordering the wrong length, color, style, or other option
• Wedding cancellations or changes to your wedding plans
• Deciding that the veil does not match your dress as you expected
• Personal preferences when the item matches the product description
• Minor variations in appearance that are consistent with the product description and photographs
• Wrinkles or creases caused by normal shipping and packaging
• Damage caused after delivery
• Items that have been worn, altered, washed, cut, decorated, or otherwise modified

Please make your selection carefully before ordering.

If you have questions about the length, color, style, material, or appearance of a veil, please contact us before placing your order. We would much rather help you choose the right veil before you purchase.

Damaged, Defective, or Incorrect Items

We absolutely stand behind the products we sell.

If your veil arrives damaged, defective, materially different from the item described on our website, or you receive the wrong item, please contact us as soon as possible.

To help us resolve the issue, please email veilsgalore@gmail.com with:

• Your order number
• A description of the problem
• Clear photographs of the veil
• Photographs of the packaging, if the package appears damaged

Please do not wear, alter, wash, cut, decorate, or otherwise modify the item before contacting us about a potential problem.

We will review the situation and, where appropriate, work with you on a reasonable solution. Depending on the circumstances, this may include a replacement, repair, or refund.

We may also need to work with our supplier or shipping carrier to investigate the issue.

Please Inspect Your Order Promptly

We recommend opening and inspecting your package shortly after delivery.

If you believe something is wrong with your order, please contact us before using or modifying the item.

This allows us to address genuine problems as quickly as possible.

Wrinkles and Creases

Veils are carefully folded for shipping and may arrive with wrinkles or creases.

This is normal and does not mean your veil is defective.

A handheld garment steamer can be used to gently release wrinkles and restore the veil's shape. Hanging the veil in a steamy bathroom may also help.

Please follow any care instructions provided with your order.

Made-to-Order Items

Many of our veils are made to order.

Once an order has entered processing or production, changes or cancellations may no longer be possible.

Please carefully check your selected veil, length, color, and other options before completing your purchase.

If you have questions about a product, please contact us before ordering.

Cancellations

You may request cancellation within 12 hours of placing your order.

After 12 hours, cancellation may no longer be possible because your order may have entered processing or production.

If your order has already entered production or shipped, we may be unable to cancel it.

To request a cancellation, contact us as soon as possible at veilsgalore@gmail.com and include your order number.

Exchanges

We do not offer traditional exchanges.

If you have received an incorrect or defective item, please contact us so we can review the issue and determine the appropriate solution.

If you simply decide that you would prefer a different veil after ordering, this does not qualify for an exchange.

Refunds

If we determine that a refund is appropriate, it will be issued to the original payment method used for the purchase.

Once a refund has been processed, your bank or payment provider may require additional time to post the funds to your account.

International Orders

Many of our products are shipped internationally.

International delivery times can vary depending on the destination, shipping carrier, customs processing, and other factors outside of our control.

Customers are responsible for reviewing any applicable customs requirements, duties, taxes, or import charges associated with their destination unless otherwise stated at checkout.

Please make sure your shipping address is correct before placing your order.

Contact Us

If you have a question about an order or believe there is a problem with your veil, please contact us at:

veilsgalore@gmail.com

Please include your order number whenever contacting us about an existing order.

We want to be fair to our customers and stand behind the products we sell. If something genuinely goes wrong with your order, please give us the opportunity to make it right.

Thank you for choosing Veils Galore for such an important part of your wedding day.